Returns & Exchanges

Since every purchase made on PUERLLA is considered a direct transaction between the buyer and the seller, each brand sets its own Return and Exchange Policy. So, please read the policy carefully before purchasing an item and contact the seller directly for any questions you may have.


If, however, the seller does not abide by the policy he/she set forth, please do ask PUERLLA to step in and help via email or contact form.  Ambiguous situations do exist from time to time, but we will do our best to make both sides happy

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