We offer worldwide free shipping for orders over $200

Returns & Exchanges

Returns

Your satisfaction is our top priority. If you’re not happy with your purchase for any reason, we will gladly offer you a refund so long as the item is in its original condition with all documents and packaging.

International – Please return your item back to us within 30 days of delivery date

Domestic – Please return your item back to us within 7 days of delivery date

For both international and domestic orders, customers will be responsible for the shipping cost if the return is due to a change of mind. If, however, the item is returned due to our oversight such as delivery of a faulty or incorrect item, we will cover the shipping costs incurred.

Upon receipt of pieces, you will be credited with the original purchasing price, minus the delivery charges. We will process your refund within 48 hours of receipt.

*At this time, engravable items are not returnable.

Please contact us first to proceed with the return process.

Exchanges

If you would like to exchange your purchase for a different item, please contact us at support@puerlla.com, or text us on +82 10 5276 8088.

Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check.

*At this time, engravable items are not exchangeable.

Please contact us first to proceed with the exchange process.

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