As all our jewelry pieces are handmade, it takes 5-6 working days for your order to be shipped out. If the item is readily available in stock, your order will be dispatched within 1-2 business days via insured EMS (equivalent to USPS Priority International mail).
We offer EMS (same as USPS Priority International mail) and it will take 2 to 5 working days to reach your shipping address. Once an order is dispatched, you will receive a notification with a tracking number. Please make sure your shipping address and mobile number are entered correctly when placing an order.
*Shipping upgrades are available upon request.
Since South Korea and USA have a free trade agreement, US residents are exempted from customs duty. Orders over $250 will require a signature confirmation upon delivery to ensure that deliveries made are in good condition. If this applies to your order, please be sure to provide a shipping address where you will be present to sign for the order upon delivery; otherwise it may be held at your local post office branch.
International Buyers – Important Note – Additional fees may apply
To all international buyers, your country’s customs office may require you to pay an import fee before receiving your package. Since we are not aware of the import laws of different countries, we will not be responsible for any additional fees. Please contact your customs office directly if you have specific questions about these fees. By default, if you refuse to pay the fees associated with your shipment, the package is returned to our studio in Seoul. If this occurs, we will attempt to contact you in case there was an error. However, if we cannot reach you or if you change your mind, we will refund your order MINUS the shipping charge.
All packages are covered by insurance.
Always contact us immediately in the event that your package is lost during transit. The insurance cover is time-sensitive, and therefore, no time should be wasted in the event that you have not received your package within the prestated time-frame.
For lost parcels, we must wait 45 days (from the date the package was shipped) to file an insurance claim for international locations, as international customs may still be processing the package. Claims must be filed no later than 90 days from the shipment date.
Jewelry is very delicate. Thus, each item is packed as carefully as possible to ensure the safety of the jewelry.