All items will be nicely packaged in a padded envelope with a gift bag to store your item.
Delivery within Switzerland is via A Post which will take approximately 1 working day.
International & European orders will be posted via Swiss Priority which can take around 5 to 15 working days.
These services DO NOT have a tracking facility.
If you would like to track your order, please select the appropriate Shipping Upgrade at checkout!
A Post Plus – 1 Delivery -Delivery confirmation (Swiss Orders Only)
Registered Post – Tracked and Signed (International & European Orders)
Please see below for specific country estimated shipping times, these are not guaranteed.
America: 3-7 business days
Brazil: 7-11 business days
Canada: 5-7 business days
Croatia: 3-6 business days
Czech Republic: 2-4 business days
Denmark: 2-3 business days
Finland: 2-3 business days
Greece: 2-4 business days
Hong Kong: 3-5 business days
Ireland: 2-3 business days
Israel: 3-4 business days
New Zealand: 4-6 business days
Philippines: 4-7 business days
Russia: 3-7 business days
Singapore: 4-6 business days
Slovenia: 2-4 business days
Switzerland: 1-2 business days
Turkey: 3-5 business days
United Kingdom: 2-3 business days
Europe: 2-3 business days
Australia, New Zealand & Oceania: 5-7 business days
Asia Pacific: 5-7 business days
Latin America & Caribbean: 5-7 business days
North Africa & Middle East: 5-7 business days
Sub-Saharan Africa: 3-5 business days
Actual delivery time will depend on the shipping method you choose and your local postal service.
SPECIAL NOTE FOR INTERNATIONAL CUSTOMERS
Delivery times can vary tremendously!
Occasionally packages can be SUBSTANTIALLY DELAYED, up to 45 days, but the usual transit time is 5-15 working days.
Packages travelling across a border, occasionally get held up at customs! I am sorry, I do NOT have any control over this, it’s in the hands of your country’s customs officials and sometimes they take their time. Please understand you are taking a risk when buying internationally that your package may be delayed up to 7 weeks. This is rare, but it happens occasionally.
CUSTOMS / DUTY CHARGES
Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that I have no control over how your country charges duty. These are NOT extra shipping charges. You are responsible for any customs and import taxes that may apply.
Returns and exchanges
- Items on sale
Your refund will be processed within an additional 14 days of my receipt of the returned item.
Additional policies and FAQs
Please convo me for custom orders and have a look at my instagram page for inspiration @breakingheartsjewels or by visiting www.instagram.com/breakingheartsjewels
I love hearing from my customers! If you feel like you haven’t received products or services worthy of a 5-star review, PLEASE CONTACT ME so I can make it right before leaving negative feedback. I will do everything in my power to make it right by you!
Frequently asked questions
Care instructions are provided with each order, please take time to read and follow to ensure the longevity of your item.
Custom and personalised orders
I’m always willing and happy to make an item especially for you or your loved ones! Just convo me :)
Gift wrapping and packaging
Your order will be nicely packaged in a padded envelope with a gift bag to store your item.
Sending directly as a gift? I am happy to include a gift note!
Please leave the note or state that the order is going directly to recipient in the comments section during checkout.
A gift receipt will be included in the package, no prices are shown.
Buying 5 or more?
Discounts are available for purchase of multiples. Please, contact me.
Conversion from Inches to CM
Bracelets & Anklets
5 Inches = 12.7 cm
5.5 inches = 13.97 cm
6 inches = 15.25 cm
6.5 inches = 16.51cm
7 inches = 17.78 cm
7.5 inches = 19.05 cm
8 inches = 20.23 cm
8.5 inches = 21.59
9 inches = 22.86 cm
9.5 inches = 24.13 cm
10 inches = 25.4 cm
Chokers & Necklaces
11 inches = 27.94 cm
12 inches = 30.48 cm
13 inches = 33.02 cm
14 inches = 35.56cm
15 inches = 38.1 cm
16 inches = 40.64 cm
17 inches = 43.18 cm
18 inches = 45.72 cm
19 inches = 48.26 cm
20 inches = 50.8 cm
21 inches = 53.34 cm
22 inches = 55.88 cm
24 inches = 60.96 cm
If you would like a specific length in CM please leave measurement in notes to seller box at checkout.
Sizing Guide For Necklaces
14″ – Standard Length for a child between (5-7 years) Collar Necklace on an Adult
15” – Choker / Fits closely around the neck.
16” – Standard Short / Falls at the base of the neck. On a petite woman it will hit your collarbone while for plus size it might feel more like a choker.
17” – Average Length / Fits loosely around the neck.
18” – Standard Long / A common choice that will fall slightly below collar bone. This length is popular for pendants which will hang over a crew neck.
20” – Falls below the collarbone, perfect for a low plunging neckline.
22” – Lays at or above top of bust.
24” – Lays at or just below center of bust.