polina.borisova.j

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Terms and Conditions

Shipping 

We send all packages via Latvian Post.
All orders will be shipped within 3-5 business days.

Packages are delivered all over the world between 5 – 20 working days! (Usually a lot faster than 20 working days! ;)
For Europe packages: 1 – 2 weeks (sometimes longer)
For USA packages: 2 – 4 weeks (sometimes longer)
Australia – minimum 4 weeks (sometimes longer)

Also after shipping we’ll provide you with the tracking number so you can always know where is your treasure!

Refunds and exchange

We accept return and refund according to law if there is no personal customization on goods. 

Also returns must include ALL original items, packaging, manuals, accessories. 
Don’t forget that customer is responsible for shipping cost, shipping & handling fees are NOT refundable.

If there is no quality problem – we don’t accept the refund and return. With the wrong item, we can resend it or partial refund as compensation. If you just don’t like it, please take responsibility and grown up! ;)
Also please remember that color on photos may look a bit different than in real life!

More information 

Won’t the drawing wash out?

No. Drawings painted with textile paint (unlike the print technique) stays for a very long time as the fabric absorbs the paint and doesn’t remains on its surface. After painting is done all the products goes through thermal processing which helps secure the drawings.

Can you draw the image I want?

Yes, sure! Our awesome designer will help you to realize any ideas that you have. To create your own design – please send us a request through section “Create your own design” and for sure soon we’ll become friends!

Can I add names or something else to existing design?

Yes, of course! Just send us your ideas and wishes and we’ll answer to you really soon!

Where and how bedding produces?

Every piece is really handmade as we use only our hands, scissors and sewing machine. :) That’s why every bedding set and couple pillowcases are unique. We are little design studio based in Latvia where we doing everything by our self.

What if I didn’t find the right size?

Don’t worry! We are ready for it! Just send us your sizes and wishes and we’ll answer to you really soon!

I don’t have time to wait, I need this gift today!

We are flexible! So don’t worry and don’t be shy to email us and say that you have extremely important event and you need gift really fast! We’ll try to help you.

 

PUERLLA
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