Warranty and A Special Offer For International Customers.
We provide a lifetime warranty for all our customers regardless of the region on the following occasions:
- Broken chain (necklace, bracelet)
- Gemstone fallout
In reality, however, it is not quite a viable option for international customers to send the piece back to us due to shipping costs.
So to compensate the inconvenience our international customers have to go through, we offer an alternative option for international customers only: (This is only optional and customers can still send us the item for repair if the repair cost at your local jewelry costs more than the shipping costs).
Actual cost + $15 (the minimum operations expense we need to charge to break-even) + shipping cost. In numerical terms, you can purchase the same item at 30%-70% discounted price.
*This offer is valid for one year from your purchase date and applies to international customers only.
Since South Korea and USA have a free trade agreement, US residents are exempted from customs duty. Orders over $250 will require a signature confirmation upon delivery to ensure that deliveries made are in good condition. If this applies to your order, please be sure to provide a shipping address where you will be present to sign for the order upon delivery; otherwise it may be held at your local post office branch.
International Buyers – Important Note – Additional fees may apply
To all international buyers, your country’s customs office may require you to pay an import fee before receiving your package. Since we are not aware of the import laws of different countries, we will not be responsible for any additional fees. Please contact your customs office directly if you have specific questions about these fees. By default, if you refuse to pay the fees associated with your shipment, the package is returned to our studio in Seoul. If this occurs, we will attempt to contact you in case there was an error. However, if we cannot reach you or if you change your mind, we will refund your order MINUS the shipping charge.